Landline (9.30am – 4:00pm):

0151 709 2994

24 hour line:

07740 149899

Email:

homicideteam@homicidesupporthub.org

What Happens When You Reach Out to The HUB (And Why That First Step Matters)

by | Mar 3, 2026 | Blog

People often tell us they don’t even know what to ask for, only that life has changed, and everything feels heavy and confusing.
If that’s you right now, you’re not alone.

In the days and weeks after a homicide or culpable road death, it’s common to feel like you’re trying to function in a world that suddenly doesn’t make sense. You may be dealing with shock, grief, fear, anger, numbness, sometimes all in the same hour.

And on top of that, you’re expected to take calls, answer questions, attend appointments, make decisions, and “keep going”.
It’s a lot. It’s too much. And it’s not something you should have to figure out on your own.

The HUB exists for that first step

The HUB is here because that first step matters. The moment someone finally says, “I need help,” or even just, “I don’t know what I need, but I can’t do this alone.”

You don’t need the right words. You don’t need a plan. You don’t need to explain everything perfectly. You can simply reach out, and we’ll take it from there.

What happens when you contact us?

When you reach out to The HUB, the first thing we do is listen. We’ll take a few key details, at your pace, and we’ll talk through what’s happening right now. Not just what happened then.

Some people want practical information. Some want someone to help them make sense of what’s next. Some don’t know what they want, they just know they’re overwhelmed. All of that is okay.

We are a gateway to support

Every person and every family are different, so the support that helps will look different too. Depending on your situation, we can help connect you with:

  • specialist emotional support and trauma-informed services
  • peer support with people who understand from lived experience
  • help navigating the criminal justice process and what happens next
  • support for children and young people affected by traumatic loss
  • practical support and guidance for the real-life challenges that follow

Support that changes over time

Many people assume support is only for the beginning, the first few days or weeks. But often, it can feel harder later, when the shock wears off and life goes quiet again.

That’s why The HUB can still be here as a consistent point of contact, to check in, help you reassess what you need, and connect you back into the right services as things change.

Lots of people hesitate before getting in touch.

They worry they’re not ready, or they don’t know what they need yet. That’s exactly what The HUB is here for.

You are allowed to reach out.
You are allowed to need support.
You don’t have to carry this by yourself.

Ready to take the first step?

If you’re affected by homicide or culpable road death, The HUB is here as a safe first step. We’ll listen, take details, and help connect you to the right specialist support.

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Contact the Hub

Landline (9.30am – 4:00pm):

0151 709 2994

24 hour line:

07740 149899

Email:

homicideteam@homicidesupporthub.org

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